| Project |
Litigation Support and Facilities Management for Corporate Legal Department |
| Client's Goals |
- Further automate clients litigation support process with latest technology
- Reduce internal costs by partnering with outside lit support vendor
- Coordinate multiple outside counsel activities through automation
|
| Size / Type Project |
Full Litigation Support (including imaging, repository management, paralegal tasks, expert level redacting, project management services and trial preparation)
Processing : 12 million pages
Manage On-Line Repository : 14 million pages (additional) |
| Technical Issues |
- Custom Interface programming for enterprise-wide document management system in order to provide the images, data and text for litigation support
- Outside counsel document review facility at AmDoc facility
- Develop system to track documents produced to courts and opposing counsel.
|
| Time Frame |
Implementation: Setup office, recruited and trained initial personnel and implement hardware / software and network in 30 days
First / Test Batch Delivery: Three months
Project Time Frames: Varies from three months to five years (start to current date); take over management of project that has been ongoing for eleven years.
Contract Period: Multi-year contract
|
| Culture / Political Environment |
- International organization with centralized IT / records management and legal processes
- Knowledgeable client with extensive technical experience
- Supportive IT department
|
| Financial Issues |
Significant reduction in cost with higher level of service than previous vendor |
| Challenges |
- High level of security required: separate network; all personnel screened through security process; separate repository and scanning stations.
- Develop consistent process for client across all projects rather than reinventing database, processes and handling procedures for each new case.
|
| Accomplishments |
- Develop expert-level redaction team to work side-by-side with attorneys
- Implement new retrieval system
- Expansion from one project with one client manager to 35 projects supervised by four client managers and three client IT liaisons.
|
| Best Part of Project |
Developing partnership with client to develop topnotch litigation support program, reduce their previous costs and streamline client's activities to produce higher quality information. |
