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Project Scanning / Indexing compliance documents
Client's Goals
  1. Quicker turnaround for imaging and indexing
  2. Lowering department overhead
  3. Meeting federal compliance guidelines for electronic filing for product approval
Size / Type Project 375,000 pages
Technical Issues Coordination of documents scanned and indexed at client facility with those processed at AmDoc
Time Frame Open, ongoing project period
Culture / Political Environment
  • Supplementing in-house imaging with AmDoc overflow processing
  • Matching in-house imaging specifications
  • Meeting strict federal processing guidelines
  • Strict security guidelines
Financial Issues Per unit pricing
Challenges
  • New communications methodology within client department
  • Documenting current procedures previously undocumented and inconsistent
Accomplishments
  • Delivering on-time / on-budget
  • Streamlined process of both in-house and outsourced procedure
  • Documentation of current and future processes
  • Quick turnaround demands met or exceeded in tight deadline situations.
Best Part of Project Client sent a large box of documents late on a Friday afternoon, and needed it delivered by the following Monday morning. AmDoc staff was able to image, index, export and deliver the box's images and data four hours after receiving the box - finishing well under the client deadline.

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