Case Study: Evaluation Forms - American Document Management

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Case Study: Evaluation Forms

Project	Forms Processing / Data Retrieval
Client's Goals	Rapid, accurate data extraction from client evaluation forms Cost effective solution to manual data entry Electronic transfer of data Ultimate move to eliminate forms altogether and move to on-line (internet-based) evaluation forms
Size / Type Project	Process over 20,000 back-file forms plus over 50,000 forms per year. Scanned all returned forms, electronically extracted key data using forms processing technology. Electronically transmitted extracted data to client.
Technical Issues	Introduction of new technology replacing previous in-house manual methodology
Time Frame	Two year contract to replace manual data entry and move to on-line evaluation system
Culture / Political Environment	Client staff excited with rapid access to vital end user feedback.
Financial Issues	Reduced cost of traditional manual data entry process by over 25%.
Challenges	Implementation of software new to AmDoc
Accomplishments	Exceeded client expectations on turn around and data quality.
Best Part of Project	Assisting our client in improving customer service by providing rapid data access while making corporate move to web-based system.

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