| Project |
Enter information from alumni update forms for publishing rosters for multiple entities |
| Client's Goals |
- Quick turnaround
- Accuracy
|
| Size / Type Project |
9.5 Million keystrokes for approximately 160,000 forms |
| Technical Issues |
Many different forms resulting in multiple data sets to be consolidated into one major database
Development of custom SQL Database to update client's existing database. System was older proprietary system that was no longer supported and no longer had in-house resources to explain data structure.
Creation of keystroke counter within database
|
| Time Frame |
Implementation period: three weeks
Contract Period: Approximately 2 months |
| Culture / Political Environment |
Unclear expectations within various entities of client (upper management / project management) created need for AmDoc to manage internal client issues.
Client senior management wanted to outsource while middle management wanted work to stay in house, causing unclear and conflicting instructions.
|
| Financial Issues |
- Internal client issues
- Developing upload file to older, proprietary system without clear instructions
|
| Challenges |
- New communications methodology within client department
- Documenting current procedures previously undocumented and inconsistent
|
| Accomplishments |
- Managing senior management goals with little assistance from operations staff
- Delivered within the client's timeframe with accuracy and efficiently.
- Creation of additional internal AmDoc controls to accurately verify data delivered to unique client system.
|
| Best Part of Project |
Meeting a unique sociological challenge within the client's environment without loosing focus on delivering the work product. Development of additional controls that met needs of a unique system that could also be utilized for other clients' projects. |
