Case Study: Repository Facilities Management - American Document Management

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Case Study: Repository Facilities Management

Project	Management of in-house box storage repository and copy center
Client's Goals	Improved tracking of box activity Faster turn-around for document copying services Implementation of document tracking system
Size / Type Project	40,000 boxes
Technical Issues	Implementing new site for Citadel [AmDoc Repository Management System] at client location Box inventory and resolution of conflicting information
Time Frame	Three year contract
Culture / Political Environment	Organized, knowledgeable client Need for consistent information and quick turnaround of box contents and/or copying projects
Financial Issues	Client's costs were reduced with increase in document control
Challenges	Reconciliation of previous vendor's tracking information Copier salespeople misrepresenting capabilities of high-volume copiers
Accomplishments	Inventory of boxes re-organized Reduction of potential water problems within repository First implementation of AmDoc repository tracking system at client site (previously utilized for AmDoc internal use only)
Best Part of Project	Overcoming client's skepticism and earning their trust in AmDoc's ability to locate critical documents quickly

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